FAQ
Frequently Asked Questions (FAQ)
Welcome to the Lemorvazi FAQ page! Here you’ll find helpful answers to many of the questions customers commonly have when shopping with us. If the information you need is not listed below, please contact our customer support team at support@lemorvazi.com and include your Order Number and Order Email so we can assist you as efficiently as possible.
Ordering & Payments
Q: How do I apply a discount code?
A discount code can be entered during checkout by following these steps:
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Add the products you wish to purchase to your cart.
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Choose PAY WITH DEBIT/CREDIT CARD to proceed to checkout. (This step applies whether you ultimately pay through PayPal or by credit/debit card.)
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If you are using a mobile device, tap Show order summary and enter your code. On desktop, use the discount code field located on the right-hand side of the checkout screen.
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Finish placing your order using your preferred payment method.
Q: What payment methods do you accept?
We provide a range of secure and convenient ways to pay:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: How much does shipping cost?
Standard international shipping is generally USD $5.99. The final shipping amount may differ depending on your delivery destination and any promotions currently available. Your exact shipping fee will be displayed at checkout before you confirm the order.
Shipping & Delivery
Q: Do you offer international shipping?
Yes. We ship to most countries and regions around the world. Depending on the products in your order, available inventory, and your shipping destination, items may be dispatched from one of our fulfillment locations.
Q: What is the estimated delivery time?
After your order has been processed and shipped, delivery typically takes around 10–20 business days.
Q: How do I track my package?
Once your order has been dispatched, we will normally send you a shipping confirmation email that includes the applicable tracking number. You can use this tracking information to follow the progress of your shipment.
Q: Why is my tracking information not updating?
Tracking details may require around 24–48 hours after shipment confirmation before updates begin appearing. Occasionally, the tracking status may remain unchanged for several days while the parcel is moving between carrier facilities.
Q: Why did only part of my order arrive?
Orders containing multiple products may sometimes be divided into separate shipments from different fulfillment facilities. When this happens, individual packages may have separate tracking numbers, which will be sent to the email address associated with your order.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
Requests of this kind must be handled quickly. Please email us as soon as possible at support@lemorvazi.com and use the subject line “Urgent: Address Change”.
Please include:
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Your Order Number
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Order Email
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Updated shipping information
We will make reasonable efforts to update your details if your order has not yet entered processing or fulfillment. Once the package has already shipped, changes generally cannot be made. In certain cases, you may also need to contact the carrier directly.
Q: Can I change the products in my order?
If you need to adjust a product size, color, quantity, or another order detail, please contact us promptly at support@lemorvazi.com with the subject line “Urgent: Order Change.”
Please provide:
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Your Order Number
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Order Email
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The specific changes you would like to request
Order modifications are only possible before fulfillment begins.
Q: Is it possible to cancel my order?
If your order has not yet entered fulfillment or shipping, please contact us as soon as possible to request cancellation.
We cannot guarantee that cancellation will still be possible after order processing has begun. Orders already in transit generally cannot be cancelled and may instead need to be returned after delivery according to our Return & Refund Policy.
Post-Delivery Issues
Q: My package arrived damaged. What should I do?
We’re sorry your order arrived damaged. Please email support@lemorvazi.com and provide:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged product
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A photo of the outer shipping package
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A photo of the shipping label
Please retain the item and all original packaging until our customer service team has finished reviewing your case.
Q: My product has a defect or quality problem.
We take product quality seriously. Please contact support@lemorvazi.com and include your Order Number, Order Email, and clear photos or video showing the issue.
Our support team will assess the information submitted and determine the appropriate resolution.
Q: I received an incorrect item or something is missing.
We apologize for the inconvenience. Please email support@lemorvazi.com and include:
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Your Order Number
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Order Email
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A photo or video showing the items you received
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A photo of the shipping package and shipping label
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A description of the item that is incorrect or missing
We will review the details provided and work to resolve the issue as quickly as reasonably possible.
Account & Communication
Q: I never received my order confirmation email.
Please first check your spam or junk mail folder.
If you are still unable to find the confirmation email, contact support@lemorvazi.com using the same email address submitted when you placed the order. Please include your name and any available order information so our team can help locate your purchase.
Q: I still haven’t received a tracking number.
Tracking details are generally provided once your order has completed processing and has been dispatched.
Please check your spam or junk folder first. If your order has already been processed and you still have not received tracking information, contact us at support@lemorvazi.com and our team will assist you.