The Lemorvazi Promise

At Lemorvazi, we believe a dependable everyday shopping experience starts with responsive service and careful order handling.
That’s why each purchase is managed with attention from the moment your order is confirmed until it reaches your destination.

To help minimize unnecessary waste while keeping pricing reasonable, many items in our curated collection are fulfilled through our international shipping network, which is experienced in handling quality everyday merchandise. This model allows us to offer practical, thoughtfully selected products while maintaining an efficient fulfillment process.

1. Order Processing & Shipping Fee

Each order is reviewed before shipment to help confirm that it meets our fulfillment and quality standards.

Processing Time:
1–3 business days

Shipping Fee:
$5.99 flat rate (worldwide)

Please Note:
During periods of higher order volume, such as holidays or major promotional events, processing may take up to 5 business days.

2. Estimated Delivery Times

Because some products may be shipped from international fulfillment partners, estimated delivery times can vary slightly depending on the destination.

Region Estimated Delivery Time
United States	8–15 Business Days
Canada / UK / Australia	11–16 Business Days
Rest of World	13–18 Business Days

Thank you for your patience — carefully selected quality products may occasionally require a little more time to reach you.

3. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing the applicable tracking number.

Tracking Updates:
Please allow approximately 1–3 business days for tracking information to become active after a shipping label has been created. If tracking does not update immediately, this does not necessarily mean your shipment is delayed — the package may already be moving through the carrier network.

4. Customs, Duties & Taxes

International shipments are sent on a DDU (Delivered Duty Unpaid) basis.

This means:

• Customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities.

• Lemorvazi is not responsible for delays caused by customs inspections or clearance procedures.

• Customs charges are uncommon for many general merchandise products but may vary according to the destination country.

5. Order Changes & Cancellations

We begin preparing orders soon after purchase so they can move toward shipment as efficiently as possible.

If you need to change your shipping address or request cancellation of an order, please contact us at:

support@lemorvazi.com

within 12 hours of placing your order.

Once your order has entered the processing stage, we may no longer be able to modify or cancel the shipment.

6. Lost or Damaged Packages

Providing customers with a satisfactory shopping experience remains an important priority for us.

Damaged Items

If an item in your package arrives damaged:

• Please email us clear photos showing the damage within 72 hours of delivery.

• We will arrange a replacement at no additional cost as quickly as reasonably possible.

Lost or Stolen Packages

Lemorvazi is not responsible for packages reported as lost or stolen after carrier tracking shows the shipment as “Delivered.”

If tracking confirms delivery but you are unable to locate the package, please:

• Check with members of your household or nearby neighbors.

• Contact the shipping carrier promptly and submit a claim.

We are happy to provide any available tracking information that may help with your claim; however, refunds cannot be issued for orders that the carrier confirms were successfully delivered to the shipping address provided when the order was placed.

If you have questions about shipping, please contact us at:

support@lemorvazi.com