Return & Refund Policy

At Lemorvazi, customer satisfaction is an important part of the shopping experience we aim to provide. If your order arrives with an issue or your purchase does not meet your expectations, our customer support team is available to help.

1. Return Eligibility & Timeframe

We offer a 30-day return window, which allows you to request a return within 30 days from the date your order is delivered.

To be eligible for a return:

  • The item must remain unused and in the same condition in which you received it

  • The original packaging, tags, and any included accessories must be returned with the product

  • Proof of purchase, such as your receipt or order confirmation, must be provided

2. How to Start a Return

To begin a return request, please contact us at:
support@lemorvazi.com

Once your return has been approved:

  • We will provide a return shipping label

  • We will send you instructions explaining how and where the return package should be sent

Important:
Items returned without receiving prior authorization from us will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your package and the products inside as soon as your order is delivered.

If an item arrives damaged, has a defect, or is different from the product you ordered, please contact us promptly at
support@lemorvazi.com so our customer support team can assess the issue and work toward an appropriate solution as quickly as possible.

4. Exceptions / Non-Returnable Items

The following categories of products are not eligible for return:

  • Perishable goods (if applicable)

  • Customized or personalized products

  • Personal care or hygiene-related items

  • Original shipping fees paid at checkout

We are also unable to accept returns for:

  • Sale or clearance items

  • Gift cards

If you are unsure whether an item qualifies for return, please contact us before submitting your request.

5. Exchanges

We do not offer direct exchanges between products.

The fastest way to receive another item is to:

  1. Return the original item after your return request has been approved

  2. Place a separate new order for the product you would like

This process helps reduce unnecessary delays with fulfillment and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may cancel or return your purchase within 14 days without being required to provide a reason.

Products returned under this right must:

  • Be unused and remain in their original condition

  • Include all original packaging and tags

  • Be accompanied by valid proof of purchase

7. Refunds

Once your returned product has been received and inspected by our team:

  • We will let you know whether your refund has been approved or declined

  • Approved refunds will be issued back to your original payment method within 10 business days

Please note:

  • Your bank or card provider may need additional time to process and display the refund in your account

  • If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@lemorvazi.com

8. Refused Shipments & Dispute Resolution

If you need to cancel an order or request a refund, please contact us as soon as possible at
support@lemorvazi.com.

We encourage customers to contact our support team before opening a chargeback with their bank, since initiating a payment dispute may significantly increase the time required to resolve the issue. We will make reasonable efforts to address legitimate order and payment concerns directly, fairly, and efficiently whenever possible.

9. Late or Missing Refunds

If an approved refund has not yet appeared in your account:

  1. Check your bank account again

  2. Contact your credit card provider, as posting times can vary

  3. Contact your bank to confirm whether the refund is still being processed

If you have completed these steps and still have not received your refund, please contact us at support@lemorvazi.com

10. Return Address

A return shipping label issued by us must be obtained before sending any item back.

Aurezzi Hong Kong Limited
8/F., CHINA HONG KONG TOWER, 8-12 HENNESSY ROAD, WAN CHAI, HONG KONG